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Last modified by Erik Bakker on 2024/08/23 12:08
From version 23.1
edited by Erik Bakker
on 2024/07/29 08:12
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To version 24.1
edited by Erik Bakker
on 2024/07/30 16:52
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2 2  {{container layoutStyle="columns"}}
3 3  (((
4 4  
5 -Learn how to effectively manage the eMagiz community by asking and answering questions in the Q&A forum, reporting incidents in the support portal, and sharing feedback for platform improvements. The eMagiz team is committed to providing timely responses and resolving any issues. Your active participation will help create a valuable forum for everyone.
5 +This microlearning provides detailed guidelines on community management for eMagiz users. It covers aspects such as handling questions, incidents, feedback, and access to the eMagiz Portal. The guidelines emphasize self-reliance through the documentation portal and provide specific instructions for utilizing the Q&A forum, registering incidents, submitting feedback, and accessing the eMagiz Portal. Additionally, it outlines the responsibility of users in creating a valuable forum and highlights the support provided by the eMagiz Expert Services and Support teams.
6 6  
7 7  Should you have any questions, please get in touch with academy@emagiz.com.
8 8  
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19 19  
20 20  == 3. Community management ==
21 21  
22 -In this microlearning, we will explain our view on managing our community. Furthermore, we specify how to direct questions, incidents, and feedback to the eMagiz team.
22 +In this microlearning, we will explain our view on managing our community. Furthermore, we specify how to direct questions, incidents, and feedback to the eMagiz team. Before diving into the details, we again emphasise that the [[documentation portal>>doc:Main.eMagiz Academy.Fundamentals.fundamental-emagiz-docs-introduction.WebHome||target="blank"]] contains much information to help you solve your challenges without asking others for assistance. In a way, the [[documentation portal>>doc:Main.eMagiz Academy.Fundamentals.fundamental-emagiz-docs-introduction.WebHome||target="blank"]] becomes your initial assistant to enhance self-reliance.
23 23  
24 24  === 3.1 Questions ===
25 25  
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38 38  Anyone can answer questions via the **Add Answer** button. Someone from the Expert Services team will likely reply to your question with an answer.
39 39  
40 40  * *Accept Solution*
41 -Once an answer has been used to solve the questions, it can be accepted. This will help other users understand whether the answer was valuable and satisfactory.
41 +You can accept an answer once it provides the information needed to solve the questions. This will help other users understand whether the answer was valuable and satisfactory.
42 42  
43 43  * *Add comment*
44 44  Interact with the requestor via Comments
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58 58  
59 59  These kinds of incidents can be registered at [[the Support Portal>>https://support.emagiz.com/||target="blank"]] and are handled by the eMagiz Support team.
60 60  
61 -{{info}}To register an incident the following criteria apply.
61 +{{info}}To register an incident, the following criteria apply.
62 62  
63 63  * You need to register as a user of the Support Portal.
64 64  * When starting with eMagiz, one or more users are registered in the Support Portal.
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65 65  * These users are allowed to register tickets.
66 66  * Specific guidance on which tickets should be registered is located in the Portal itself.{{/info}}
67 67  
68 -The eMagiz Support team is dedicated to resolving your incident and is in direct contact with eMagiz Expert Services if needed. Please consult your eMagiz SLA owner in your organization to understand specific agreements around response times.
68 +The eMagiz Support team is dedicated to resolving your incident and is in direct contact with eMagiz Expert Services if needed. Please consult your organisation's eMagiz SLA owner to understand specific agreements around response times.
69 69  
70 70  === 3.3 Improvements ===
71 71  
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75 75  
76 76  The eMagiz product management team frequently reviews the incoming feedback and makes short comments towards fixing these items. We are dedicated to resolving these issues for you. Some feedback items require more effort and take longer to resolve. Others may be fixed in an upcoming release. eMagiz will make discretionary decisions on these items.
77 77  
78 -{{info}}In case the above options do not suffice, don't hesitate to contact your partner or eMagiz contact person.{{/info}}
78 +{{info}} If the above options do not suffice, don't hesitate to contact your partner or eMagiz contact person.{{/info}}
79 79  
80 80  === 3.4 Notice ===
81 81  
82 -The eMagiz Portal is only accessible to authenticated & authorized users of eMagiz clients. Users can decide what information to upload to the QA Forum, Support Portal, Feedback button, and whatnot. Using pictures and other information from the platform is beneficial and advised. Please read our privacy policy [[here>>https://www.emagiz.com/privacy-policy/||target="blank"]].
82 +The eMagiz Portal is only accessible to authenticated & authorised users of eMagiz clients. Users can decide what information to upload to the QA Forum, Support Portal, Feedback button, and whatnot. Using pictures and other information from the platform is beneficial and advised. Please read our privacy policy [[here>>https://www.emagiz.com/privacy-policy/||target="blank"]].
83 83  
84 84  [[image:Main.Images.Microlearning.WebHome@crashcourse-platform-community-management--community-icon.jpg]]
85 85  
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95 95  
96 96  == 5. Suggested Additional Readings ==
97 97  
98 -If you are interested in this topic and want more information, please read the help text provided by eMagiz.
98 +* [[Documentation Portal (Explanation)>>doc:Main.eMagiz Academy.Fundamentals.fundamental-emagiz-docs-introduction.WebHome||target="blank"]]
99 +* [[Support Portal (Login)>>https://support.emagiz.com/||target="blank"]]
100 +* [[Privacy policy - Explanation>>https://www.emagiz.com/privacy-policy/||target="blank"]]
99 99  )))
100 100  ((({{toc/}}))){{/container}}
101 101  {{/container}}