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Changes for page Assistance Needed

Last modified by Erik Bakker on 2024/08/23 12:08
From version 7.1
edited by eMagiz
on 2022/06/14 14:55
Change comment: There is no comment for this version
To version 8.1
edited by Erik Bakker
on 2022/08/11 09:51
Change comment: There is no comment for this version

Summary

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1 -XWiki.eMagiz
1 +XWiki.ebakker
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6 6  
7 7  Should you have any questions, please get in touch with academy@emagiz.com.
8 8  
9 -- Last update: March 3rd, 2022
10 -- Required reading time: 4 minutes
11 -
12 12  == 1. Prerequisites ==
13 13  - Basic knowledge of the eMagiz platform
14 14  
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20 20  - Where can I register my incidents?
21 21  - Where can I register my feedback?
22 22  
23 -
24 24  == 3. Community management ==
25 25  
26 26  In this microlearning, we will explain our view on managing our community. Furthermore, we specify how to direct questions, incidents, and feedback to the eMagiz team.
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69 69  
70 70  The eMagiz Support team is dedicated to resolving your incident and is in direct contact with eMagiz Expert Services in case needed. Please consult your eMagiz SLA owner in your organization to understand specific agreements in place around response times.
71 71  
72 -
73 73  === 3.3 Improvements ===
74 74  
75 75  While using the platform, you may notice more minor-like feedbacks you will have. For example, the specific behavior of the functionalities offered is not exactly working as expected yet does not result in an incident. Furthermore, you may have specific ideas for improving the use of the platform.
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78 78  
79 79  The eMagiz product management team frequently reviews the incoming feedback and makes short comments towards fixing these items. We are dedicated to resolving these issues for you. Some of these feedback items might be larger in effort and take longer before being resolved. Others may be fixed in an upcoming release. eMagiz will make discretionary decisions on these items.
80 80  
81 -
82 82  === 3.4 Notice ===
83 83  
84 84  The eMagiz Portal is only accessible for authenticated & authorized users of eMagiz clients. Users can decide what information to upload into the QA Forum, Support Portal, or Feedback button and whatnot. The use of pictures and other information from the platform is beneficial and advised. Please read our privacy policy at https:~/~/www.emagiz.com/privacy-policy/.
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105 105  
106 106  == 7. Silent demonstration video ==
107 107  
108 -There is no demonstration video for this microlearning.
109 -
110 -)))
111 -
102 +There is no demonstration video for this microlearning.)))
112 112  ((({{toc/}}))){{/container}}
113 113  {{/container}}
114 114