Skip to Content

Changes for page Assistance Needed

Last modified by Erik Bakker on 2024/08/23 12:08
From version 8.1
edited by Erik Bakker
on 2022/08/11 09:51
Change comment: There is no comment for this version
To version 10.1
edited by Erik Bakker
on 2022/08/11 09:56
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -7,15 +7,15 @@
7 7  Should you have any questions, please get in touch with academy@emagiz.com.
8 8  
9 9  == 1. Prerequisites ==
10 -- Basic knowledge of the eMagiz platform
10 +* Basic knowledge of the eMagiz platform
11 11  
12 12  == 2. Key concepts==
13 13  This microlearning centers around learning how to direct questions, incidents, and feedback to the eMagiz team.
14 14  
15 15  Community management is about:
16 -- Where can I post my questions?
17 -- Where can I register my incidents?
18 -- Where can I register my feedback?
16 +* Where can I post my questions?
17 +* Where can I register my incidents?
18 +* Where can I register my feedback?
19 19  
20 20  == 3. Community management ==
21 21  
... ... @@ -22,9 +22,9 @@
22 22  In this microlearning, we will explain our view on managing our community. Furthermore, we specify how to direct questions, incidents, and feedback to the eMagiz team.
23 23  
24 24  Community management is about:
25 -- Where can I post my questions?
26 -- Where can I register my incidents?
27 -- Where can I register my feedback?
25 +* Where can I post my questions?
26 +* Where can I register my incidents?
27 +* Where can I register my feedback?
28 28  
29 29  === 3.1 Questions ===
30 30  
... ... @@ -36,19 +36,19 @@
36 36  
37 37  ==== 3.1.2 How to use the forum ====
38 38  
39 -- *Ask a question*
39 +* *Ask a question*
40 40  You have free text to ask the question by clicking the Add Question button.
41 41  
42 -- *Answer question*
42 +* *Answer question*
43 43  Questions can be answered with the Add Answer button.
44 44  
45 -- *Accept Solution*
45 +* *Accept Solution*
46 46  An answer can be accepted once used to solve the questions. This will help other users understand if the answer was valuable and satisfactory.
47 47  
48 -- *Add comment*
48 +* *Add comment*
49 49  Interact with the requestor via Comments
50 50  
51 -- *Subscribe*
51 +* *Subscribe*
52 52  Receive email updates about interactions on a specific question
53 53  
54 54  ==== 3.1.3 Turn around times ====
... ... @@ -59,9 +59,9 @@
59 59  
60 60  If you have an issue with your instance that is blocking the use of the platform, and some deadlines result in pressure to have resolutions faster, you need to register an incident in our eMagiz Support Portal.
61 61  
62 -Typical examples of incidents are the non-function of critical features in eMagiz (properties, deployment, version management, etc.) that are not working. Or more significant performance issues in the eMagiz Portal prevent using key features.
62 +Typical examples of incidents are the non-function of critical features in eMagiz (properties, deployment, version management, etc.) that are not working. Or more significant performance issues in the eMagiz Portal prevent using key features.
63 63  
64 -These kinds of incidents can be registered at https:~/~/support.emagiz.com/ and are handled by the eMagiz Support team. You would need to be registered as a user in the Support Portal. At the start of eMagiz, one or more users are registered in that Portal, which is allowed to register tickets. Specific guidance in which tickets should be registered is located in the Portal itself.
64 +These kinds of incidents can be registered at https://support.emagiz.com/ and are handled by the eMagiz Support team. You would need to be registered as a user in the Support Portal. At the start of eMagiz, one or more users are registered in that Portal, which is allowed to register tickets. Specific guidance in which tickets should be registered is located in the Portal itself.
65 65  
66 66  The eMagiz Support team is dedicated to resolving your incident and is in direct contact with eMagiz Expert Services in case needed. Please consult your eMagiz SLA owner in your organization to understand specific agreements in place around response times.
67 67  
... ... @@ -86,12 +86,12 @@
86 86  == 5. Key takeaways ==
87 87  
88 88  Community management is about:
89 -- Where can I post my questions?
90 -- Where can I register my incidents?
91 -- Where can I register my feedback?
89 +* Where can I post my questions?
90 +* Where can I register my incidents?
91 +* Where can I register my feedback?
92 92  
93 -- The eMagiz team is dedicated to responding to questions within the same business day
94 -- The eMagiz team is continuously evaluating your feedback and tries its best to resolve issues at our discretion
93 +* The eMagiz team is dedicated to responding to questions within the same business day
94 +* The eMagiz team is continuously evaluating your feedback and tries its best to resolve issues at our discretion
95 95  
96 96  == 6. Suggested Additional Readings ==
97 97  
... ... @@ -102,5 +102,3 @@
102 102  There is no demonstration video for this microlearning.)))
103 103  ((({{toc/}}))){{/container}}
104 104  {{/container}}
105 -
106 -