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Changes for page Assistance Needed

Last modified by Erik Bakker on 2024/08/23 12:08
From version 8.1
edited by Erik Bakker
on 2022/08/11 09:51
Change comment: There is no comment for this version
To version 9.1
edited by Erik Bakker
on 2022/08/11 09:53
Change comment: There is no comment for this version

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7 7  Should you have any questions, please get in touch with academy@emagiz.com.
8 8  
9 9  == 1. Prerequisites ==
10 -- Basic knowledge of the eMagiz platform
10 +* Basic knowledge of the eMagiz platform
11 11  
12 12  == 2. Key concepts==
13 13  This microlearning centers around learning how to direct questions, incidents, and feedback to the eMagiz team.
14 14  
15 15  Community management is about:
16 -- Where can I post my questions?
17 -- Where can I register my incidents?
18 -- Where can I register my feedback?
16 +* Where can I post my questions?
17 +* Where can I register my incidents?
18 +* Where can I register my feedback?
19 19  
20 20  == 3. Community management ==
21 21  
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22 22  In this microlearning, we will explain our view on managing our community. Furthermore, we specify how to direct questions, incidents, and feedback to the eMagiz team.
23 23  
24 24  Community management is about:
25 -- Where can I post my questions?
26 -- Where can I register my incidents?
27 -- Where can I register my feedback?
25 +* Where can I post my questions?
26 +* Where can I register my incidents?
27 +* Where can I register my feedback?
28 28  
29 29  === 3.1 Questions ===
30 30  
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36 36  
37 37  ==== 3.1.2 How to use the forum ====
38 38  
39 -- *Ask a question*
39 +* *Ask a question*
40 40  You have free text to ask the question by clicking the Add Question button.
41 41  
42 -- *Answer question*
42 +* *Answer question*
43 43  Questions can be answered with the Add Answer button.
44 44  
45 -- *Accept Solution*
45 +* *Accept Solution*
46 46  An answer can be accepted once used to solve the questions. This will help other users understand if the answer was valuable and satisfactory.
47 47  
48 -- *Add comment*
48 +* *Add comment*
49 49  Interact with the requestor via Comments
50 50  
51 -- *Subscribe*
51 +* *Subscribe*
52 52  Receive email updates about interactions on a specific question
53 53  
54 54  ==== 3.1.3 Turn around times ====
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86 86  == 5. Key takeaways ==
87 87  
88 88  Community management is about:
89 -- Where can I post my questions?
90 -- Where can I register my incidents?
91 -- Where can I register my feedback?
89 +* Where can I post my questions?
90 +* Where can I register my incidents?
91 +* Where can I register my feedback?
92 92  
93 -- The eMagiz team is dedicated to responding to questions within the same business day
94 -- The eMagiz team is continuously evaluating your feedback and tries its best to resolve issues at our discretion
93 +* The eMagiz team is dedicated to responding to questions within the same business day
94 +* The eMagiz team is continuously evaluating your feedback and tries its best to resolve issues at our discretion
95 95  
96 96  == 6. Suggested Additional Readings ==
97 97  
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102 102  There is no demonstration video for this microlearning.)))
103 103  ((({{toc/}}))){{/container}}
104 104  {{/container}}
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