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Changes for page Assistance Needed

Last modified by Erik Bakker on 2024/08/23 12:08
From version 9.1
edited by Erik Bakker
on 2022/08/11 09:53
Change comment: There is no comment for this version
To version 10.1
edited by Erik Bakker
on 2022/08/11 09:56
Change comment: There is no comment for this version

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59 59  
60 60  If you have an issue with your instance that is blocking the use of the platform, and some deadlines result in pressure to have resolutions faster, you need to register an incident in our eMagiz Support Portal.
61 61  
62 -Typical examples of incidents are the non-function of critical features in eMagiz (properties, deployment, version management, etc.) that are not working. Or more significant performance issues in the eMagiz Portal prevent using key features.
62 +Typical examples of incidents are the non-function of critical features in eMagiz (properties, deployment, version management, etc.) that are not working. Or more significant performance issues in the eMagiz Portal prevent using key features.
63 63  
64 -These kinds of incidents can be registered at https:~/~/support.emagiz.com/ and are handled by the eMagiz Support team. You would need to be registered as a user in the Support Portal. At the start of eMagiz, one or more users are registered in that Portal, which is allowed to register tickets. Specific guidance in which tickets should be registered is located in the Portal itself.
64 +These kinds of incidents can be registered at https://support.emagiz.com/ and are handled by the eMagiz Support team. You would need to be registered as a user in the Support Portal. At the start of eMagiz, one or more users are registered in that Portal, which is allowed to register tickets. Specific guidance in which tickets should be registered is located in the Portal itself.
65 65  
66 66  The eMagiz Support team is dedicated to resolving your incident and is in direct contact with eMagiz Expert Services in case needed. Please consult your eMagiz SLA owner in your organization to understand specific agreements in place around response times.
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