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Last modified by Erik Bakker on 2024/08/23 12:08
From version 9.1
edited by Erik Bakker
on 2022/08/11 09:53
Change comment: There is no comment for this version
To version 4.1
edited by eMagiz
on 2022/06/14 14:42
Change comment: There is no comment for this version

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1 -{{container}}
2 -{{container layoutStyle="columns"}}
3 -(((
1 +{{container}}{{container layoutStyle="columns"}}(((
4 4  
5 5  In this microlearning, we will explain our view on managing our community. Furthermore, we specify how to direct questions, incidents, and feedback to the eMagiz team.
6 6  
7 7  Should you have any questions, please get in touch with academy@emagiz.com.
8 8  
7 +- Last update: March 3rd, 2022
8 +- Required reading time: 4 minutes
9 +
9 9  == 1. Prerequisites ==
10 -* Basic knowledge of the eMagiz platform
11 +- Basic knowledge of the eMagiz platform
11 11  
12 12  == 2. Key concepts==
13 13  This microlearning centers around learning how to direct questions, incidents, and feedback to the eMagiz team.
14 14  
15 15  Community management is about:
16 -* Where can I post my questions?
17 -* Where can I register my incidents?
18 -* Where can I register my feedback?
17 +- Where can I post my questions?
18 +- Where can I register my incidents?
19 +- Where can I register my feedback?
19 19  
21 +
20 20  == 3. Community management ==
21 21  
22 22  In this microlearning, we will explain our view on managing our community. Furthermore, we specify how to direct questions, incidents, and feedback to the eMagiz team.
23 23  
24 24  Community management is about:
25 -* Where can I post my questions?
26 -* Where can I register my incidents?
27 -* Where can I register my feedback?
27 +- Where can I post my questions?
28 +- Where can I register my incidents?
29 +- Where can I register my feedback?
28 28  
29 29  === 3.1 Questions ===
30 30  
31 31  The eMagiz Q&A section is a specific area where all eMagiz users come together to help each other with questions and answers in using the eMagiz platform. The primary focus is on getting answers to questions around how to use & model the integrations in eMagiz. Or on how to interpret specific log entries in the Manage phase
32 32  
33 -==== 3.1.1 Moderation of the forum - we need you! ====
35 +=== 3.1.1 Moderation of the forum - we need you! ===
34 34  
35 35  The eMagiz Expert Services team moderates the forum, and in a sense, the eMagiz team will try to respond promptly to your question. In essence, we all share the responsibility to create a valuable forum for everyone that helps users. So please don't hesitate to answer questions from other users. The Q&A Forum doesn't have any Support functionalities or replace that function. We hope this forum will be of value to you.
36 36  
37 -==== 3.1.2 How to use the forum ====
39 +=== 3.1.2 How to use the forum ===
38 38  
39 -* *Ask a question*
41 +- *Ask a question*
40 40  You have free text to ask the question by clicking the Add Question button.
41 41  
42 -* *Answer question*
44 +- *Answer question*
43 43  Questions can be answered with the Add Answer button.
44 44  
45 -* *Accept Solution*
47 +- *Accept Solution*
46 46  An answer can be accepted once used to solve the questions. This will help other users understand if the answer was valuable and satisfactory.
47 47  
48 -* *Add comment*
50 +- *Add comment*
49 49  Interact with the requestor via Comments
50 50  
51 -* *Subscribe*
53 +- *Subscribe*
52 52  Receive email updates about interactions on a specific question
53 53  
54 -==== 3.1.3 Turn around times ====
56 +=== 3.1.3 Turn around times ===
55 55  
56 56  The eMagiz team is dedicated to answering these questions within the same business day unless answered earlier by other Community users.
57 57  
... ... @@ -65,6 +65,7 @@
65 65  
66 66  The eMagiz Support team is dedicated to resolving your incident and is in direct contact with eMagiz Expert Services in case needed. Please consult your eMagiz SLA owner in your organization to understand specific agreements in place around response times.
67 67  
70 +
68 68  === 3.3 Improvements ===
69 69  
70 70  While using the platform, you may notice more minor-like feedbacks you will have. For example, the specific behavior of the functionalities offered is not exactly working as expected yet does not result in an incident. Furthermore, you may have specific ideas for improving the use of the platform.
... ... @@ -73,6 +73,7 @@
73 73  
74 74  The eMagiz product management team frequently reviews the incoming feedback and makes short comments towards fixing these items. We are dedicated to resolving these issues for you. Some of these feedback items might be larger in effort and take longer before being resolved. Others may be fixed in an upcoming release. eMagiz will make discretionary decisions on these items.
75 75  
79 +
76 76  === 3.4 Notice ===
77 77  
78 78  The eMagiz Portal is only accessible for authenticated & authorized users of eMagiz clients. Users can decide what information to upload into the QA Forum, Support Portal, or Feedback button and whatnot. The use of pictures and other information from the platform is beneficial and advised. Please read our privacy policy at https:~/~/www.emagiz.com/privacy-policy/.
... ... @@ -86,12 +86,12 @@
86 86  == 5. Key takeaways ==
87 87  
88 88  Community management is about:
89 -* Where can I post my questions?
90 -* Where can I register my incidents?
91 -* Where can I register my feedback?
93 +- Where can I post my questions?
94 +- Where can I register my incidents?
95 +- Where can I register my feedback?
92 92  
93 -* The eMagiz team is dedicated to responding to questions within the same business day
94 -* The eMagiz team is continuously evaluating your feedback and tries its best to resolve issues at our discretion
97 +- The eMagiz team is dedicated to responding to questions within the same business day
98 +- The eMagiz team is continuously evaluating your feedback and tries its best to resolve issues at our discretion
95 95  
96 96  == 6. Suggested Additional Readings ==
97 97  
... ... @@ -99,6 +99,8 @@
99 99  
100 100  == 7. Silent demonstration video ==
101 101  
102 -There is no demonstration video for this microlearning.)))
106 +There is no demonstration video for this microlearning.
107 +)))
108 +
103 103  ((({{toc/}}))){{/container}}
104 -{{/container}}
110 +{{/container}