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Changes for page Customize Queue Alerting

Last modified by Danniar Firdausy on 2024/09/04 15:45
From version 43.56
edited by Danniar Firdausy
on 2024/07/23 12:09
Change comment: There is no comment for this version
To version 43.58
edited by Danniar Firdausy
on 2024/07/23 15:13
Change comment: There is no comment for this version

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42 42  
43 43   * **Inactivity check**
44 44   [[image:Main.Images.Microlearning.WebHome@novice-alerting-customize-queue-alerting-inactivity-check.png]]
45 -This trigger checks whether a particular queue receives at least one message regularly or within a specified duration that you can configure. With this trigger, you specify whether you want to 'always' have the check running everyday or only during a specified time range.
45 +This trigger checks whether a particular queue receives at least one message regularly or within a specified duration that you can configure. With this trigger, you specify whether you want to 'always' have the check running everyday or only during a specified time range.
46 46  ** If you select the "Always" option, the next step is to configure the "Expect a message every" period. This is useful if you want to be notified when your queue has not received at least one message within a specified time frame, such as a day or more.
47 47  ** If you select the "During time range" option, you can specify the days of the week and the starting time for the trigger to evaluate the queue. You will also need to specify the duration for which the trigger will evaluate and how frequently within that duration the queue should expect at least one message. Note that the "Expect a message every" setting must allow for at least two occurrences within the specified duration. If the queue receives a message before the end of the "Expect a message every" period, the timer will reset.
48 48  ** In the example above, the trigger is set to evaluate from Monday to Friday, 9 am to 5 pm, and expects a message every four hours, an alert will be sent if no message is received by 1 pm. However, if a message is received at 11 am, then the timer resets, and the next check will be at 3 pm. If no message is received by then, an alert will be sent. Consequently, due to the configuration of expects a message every four hours, and considering that there are only two hours left until the configured 5 PM, the trigger for the remaining two hours will not be executed.
49 +Additionally, you can specify the instructions to be included in email notifications sent to recipients and in the alert message displayed in the Manage->Alerting->Alerts.
49 49  
50 50   * **Periodic activity check**
51 51   [[image:Main.Images.Microlearning.WebHome@novice-alerting-customize-queue-alerting-periodic-activity-check.png]]
52 - aa
53 +This trigger checks whether at least the specified number of messages is received during the specified interval. If you enable this trigger, then you also need to specify the days of the week, the starting time, and the duration for the trigger to evaluate the queue. Next to that you need to specify the minimum number of messages that this queue is expected to receive, which if it does not reach that number then an alert will be generated.
53 53  
54 54  
55 55  === 3.3 Customize Default Values ===