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Changes for page Customize Queue Alerting

Last modified by Danniar Firdausy on 2024/09/04 15:45
From version 56.3
edited by Danniar Firdausy
on 2024/07/25 12:29
Change comment: There is no comment for this version
To version 56.4
edited by Danniar Firdausy
on 2024/07/25 12:29
Change comment: There is no comment for this version

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52 52  ** If you select the "During time range" option, you can specify the days of the week and the starting time for the trigger to evaluate the queue. You will also need to specify the duration for which the trigger will evaluate and how frequently within that duration the queue should expect at least one message. Note that the "Expect a message every" setting must allow for at least two occurrences within the specified duration. If the queue receives a message before the end of the "Expect a message every" period, the timer will reset. This means that this trigger can produce two or more alerts a day.
53 53  ** In the example above, the trigger is set to evaluate from Monday to Friday, 9:00 to 17:00, and expects a message every four hours, an alert will be sent if no message is received by 13:00. However, if a message is received at 11:00, then the timer resets, and the next check will be at 15:00. If no message is received by then, an alert will be sent. Consequently, due to the configuration of expects a message every four hours, and considering that there are only two hours left until the configured 17:00, the trigger for the remaining two hours will not be executed.{{/info}}
54 54  
55 - * **Periodic activity check**
55 +* **Periodic activity check**
56 56   [[image:Main.Images.Microlearning.WebHome@novice-alerting-customize-queue-alerting-periodic-activity-check.png]]
57 57  
58 58  {{info}}This trigger checks whether at least the specified number of messages is received during the specified interval. Similar to the others, you can also specify the instructions to be included in email notifications sent to recipients and in the alert message displayed in Manage->Alerting->Alerts.