Changes for page RCA Knowledge Base

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• Page properties (1 modified, 0 added, 0 removed)

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Page properties

Content

...	...	@@ -1,76 +1,163 @@
1		-Welcome to the eMagiz Support Knowledge Base. Here, you will find...
	1	+In this section, we will focus on various root cause analyses performed in the past to give you more tools to solve similar problems in the future independently.
2	2
	3	+
	4	+* **Total time:** between 20 and 30 minutes
	5	+* **Last updated:** March 2022
	6	+
	7	+
3	3	(% style="border-color:#10137e" %)
4	4	----
5		-
6	6	{{html}}
7	7	<div class="ez-academy">
8		- <div class="ez-academy_body">
9		- <main class="master">
10		- <div class="card-container">
11		- <a href="/bin/view/Main/RCA%KnowledgeBase/Categories/Introduction/" class="card" target="blank">
12		- <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/migration-paths.svg) center no-repeat; background-size: 15%;">
13		- <h4>Introduction</h4>
	12	+ <div class="ez-academy_body">
	13	+ <main class="master">
	14	+ <ul class="strip-container">
	15	+ <li class="strip">
	16	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-data-loss-during-production-change" class="strip__link">
	17	+ <label for="" class="strip__label">
	18	+ <span>1</span>
	19	+ Data loss during a production change
	20	+ </label>
	21	+ <div class="strip__attribute">
	22	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	23	+ <div class="strip__attribute-label">4 minutes</div>
	24	+ </div>
	25	+ <div class="strip__attribute">
	26	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	27	+ <div class="strip__attribute-label">Support Engineer</div>
	28	+ </div>
	29	+ </a>
	30	+ </li>
	31	+ <li class="strip">
	32	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-unable-to-find-valid-certification-path" class="strip__link">
	33	+ <label for="" class="strip__label">
	34	+ <span>1</span>
	35	+ Unable to find valid certification path
	36	+ </label>
	37	+ <div class="strip__attribute">
	38	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	39	+ <div class="strip__attribute-label">4 minutes</div>
	40	+ </div>
	41	+ <div class="strip__attribute">
	42	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	43	+ <div class="strip__attribute-label">Support Engineer</div>
	44	+ </div>
	45	+ </a>
	46	+ </li>
	47	+ <li class="strip">
	48	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link">
	49	+ <label for="" class="strip__label">
	50	+ <span>1</span>
	51	+ Timeout occurred on web service call
	52	+ </label>
	53	+ <div class="strip__attribute">
	54	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	55	+ <div class="strip__attribute-label">3 minutes</div>
	56	+ </div>
	57	+ <div class="strip__attribute">
	58	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	59	+ <div class="strip__attribute-label">Support Engineer</div>
	60	+ </div>
	61	+ </a>
	62	+ </li>
	63	+ <li class="strip">
	64	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-error-template-match-code-mappings" class="strip__link">
	65	+ <label for="" class="strip__label">
	66	+ <span>1</span>
	67	+ Template match issue for missing code mappings
	68	+ </label>
	69	+ <div class="strip__attribute">
	70	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	71	+ <div class="strip__attribute-label">3 minutes</div>
	72	+ </div>
	73	+ <div class="strip__attribute">
	74	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	75	+ <div class="strip__attribute-label">Support Engineer</div>
	76	+ </div>
	77	+ </a>
	78	+ </li>
	79	+ <li class="strip">
	80	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-cleanup-repository-flow-notstarted" class="strip__link">
	81	+ <label for="" class="strip__label">
	82	+ <span>1</span>
	83	+ Flows not installed on runtime
	84	+ </label>
	85	+ <div class="strip__attribute">
	86	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	87	+ <div class="strip__attribute-label">3 minutes</div>
	88	+ </div>
	89	+ <div class="strip__attribute">
	90	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	91	+ <div class="strip__attribute-label">Support Engineer</div>
	92	+ </div>
	93	+ </a>
	94	+ </li>
	95	+ <li class="strip">
	96	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link">
	97	+ <label for="" class="strip__label">
	98	+ <span>1</span>
	99	+ Transforming to output via multiple input attributes (data types)
	100	+ </label>
	101	+ <div class="strip__attribute">
	102	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	103	+ <div class="strip__attribute-label">3 minutes</div>
	104	+ </div>
	105	+ <div class="strip__attribute">
	106	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	107	+ <div class="strip__attribute-label">Support Engineer</div>
	108	+ </div>
	109	+ </a>
	110	+ </li>
	111	+ <li class="strip">
	112	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-aws-birst-credits-issue" class="strip__link">
	113	+ <label for="" class="strip__label">
	114	+ <span>1</span>
	115	+ AWS Birst Credits Issue
	116	+ </label>
	117	+ <div class="strip__attribute">
	118	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	119	+ <div class="strip__attribute-label">8 minutes</div>
	120	+ </div>
	121	+ <div class="strip__attribute">
	122	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	123	+ <div class="strip__attribute-label">Support Engineer</div>
	124	+ </div>
	125	+ </a>
	126	+ </li>
	127	+ <li class="strip">
	128	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link">
	129	+ <label for="" class="strip__label">
	130	+ <span>1</span>
	131	+ Export Mapping - Attachments (Mendix)
	132	+ </label>
	133	+ <div class="strip__attribute">
	134	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	135	+ <div class="strip__attribute-label">4 minutes</div>
	136	+ </div>
	137	+ <div class="strip__attribute">
	138	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	139	+ <div class="strip__attribute-label">Support Engineer</div>
	140	+ </div>
	141	+ </a>
	142	+ </li>
	143	+ <li class="strip">
	144	+ <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ppk-security-sftp" class="strip__link">
	145	+ <label for="" class="strip__label">
	146	+ <span>1</span>
	147	+ PPK Security - SFTP
	148	+ </label>
	149	+ <div class="strip__attribute">
	150	+ <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
	151	+ <div class="strip__attribute-label">3 minutes</div>
	152	+ </div>
	153	+ <div class="strip__attribute">
	154	+ <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
	155	+ <div class="strip__attribute-label">Support Engineer</div>
	156	+ </div>
	157	+ </a>
	158	+ </li>
	159	+ </ul>
	160	+ </main>
14	14	</div>
15		- <ul class="card__footer">
16		- <li class="card__footer-item">
17		- <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
18		- <label for="" class="card__footer-label">All</label>
19		- </li>
20		- <li class="card__footer-item">
21		- <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
22		- <label for="" class="card__footer-label">12</label>
23		- </li>
24		- </ul>
25		- </a>
26		- <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/" class="card">
27		- <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/rca-knowledgebase.svg) center no-repeat; background-size: 15%;">
28		- <h4>RCA Knowledge Base</h4>
29		- </div>
30		- <ul class="card__footer">
31		- <li class="card__footer-item">
32		- <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
33		- <label for="" class="card__footer-label">All</label>
34		- </li>
35		- <li class="card__footer-item">
36		- <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
37		- <label for="" class="card__footer-label">9</label>
38		- </li>
39		- </ul>
40		- </a>
41		- <a href="https://status.emagiz.com/" target="_blank" class="card">
42		- <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/statuspage.png) center no-repeat; background-size: 15%;">
43		- <h4>eMagiz Status</h4>
44		- </div>
45		- <ul class="card__footer">
46		- <li class="card__footer-item">
47		- <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
48		- <label for="" class="card__footer-label">All</label>
49		- </li>
50		- <li class="card__footer-item">
51		- <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
52		- <label for="" class="card__footer-label">1</label>
53		- </li>
54		- </ul>
55		- </a>
56		- <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base2/" class="card">
57		- <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/rca-knowledgebase.svg) center no-repeat; background-size: 15%;">
58		- <h4>RCA Knowledge Base2</h4>
59		- </div>
60		- <ul class="card__footer">
61		- <li class="card__footer-item">
62		- <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
63		- <label for="" class="card__footer-label">All</label>
64		- </li>
65		- <li class="card__footer-item">
66		- <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
67		- <label for="" class="card__footer-label">9</label>
68		- </li>
69		- </ul>
70		- </a>
71		- </div>
72		- </div>
73		-</main>
74	74	</div>
75		-</div>
76	76	{{/html}}