Changes for page RCA Knowledge Base

Last modified by Carlijn Kokkeler on 2024/10/02 10:26

From version 32.1
edited by Eva Torken
on 2024/02/06 10:03
Change comment: There is no comment for this version
To version 17.2
edited by Erik Bakker
on 2022/06/13 15:30
Change comment: Update document after refactoring.

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.etorken
1 +XWiki.ebakker
Content
... ... @@ -1,76 +1,118 @@
1 -Welcome to the eMagiz Support Knowledge Base. Here, you will find...
1 +In this section, we will focus on various root cause analyses performed in the past to give you more tools to solve similar problems in the future independently.
2 2  
3 +
4 +* **Total time:** between 20 and 30 minutes
5 +* **Last updated:** March 2022
6 +
7 +
3 3  (% style="border-color:#10137e" %)
4 4  ----
5 -
6 6  {{html}}
7 7  <div class="ez-academy">
8 - <div class="ez-academy_body">
9 - <main class="master">
10 - <div class="card-container">
11 - <a href="/bin/view/Main/RCA%20KnowledgeBase/Categories/Introduction/" class="card" target="blank">
12 - <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/migration-paths.svg) center no-repeat; background-size: 15%;">
13 - <h4>Introduction</h4>
14 - </div>
15 - <ul class="card__footer">
16 - <li class="card__footer-item">
17 - <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
18 - <label for="" class="card__footer-label">All</label>
19 - </li>
20 - <li class="card__footer-item">
21 - <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
22 - <label for="" class="card__footer-label">12</label>
23 - </li>
12 + <div class="ez-academy_body">
13 + <main class="master">
14 + <ul class="strip-container">
15 + <li class="strip">
16 + <a href="../../docs/rca-knowledgebase/rca-knowledgebase-data-loss-during-production-change" class="strip__link">
17 + <label for="" class="strip__label">
18 + <span>1</span>
19 + Data loss during a production change
20 + </label>
21 + <div class="strip__attribute">
22 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
23 + <div class="strip__attribute-label">4 minutes</div>
24 + </div>
25 + <div class="strip__attribute">
26 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
27 + <div class="strip__attribute-label">Support Engineer</div>
28 + </div>
29 + </a>
30 + </li>
31 + <li class="strip">
32 + <a href="../../docs/rca-knowledgebase/rca-knowledgebase-unable-to-find-valid-certification-path" class="strip__link">
33 + <label for="" class="strip__label">
34 + <span>1</span>
35 + Unable to find valid certification path
36 + </label>
37 + <div class="strip__attribute">
38 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
39 + <div class="strip__attribute-label">4 minutes</div>
40 + </div>
41 + <div class="strip__attribute">
42 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
43 + <div class="strip__attribute-label">Support Engineer</div>
44 + </div>
45 + </a>
46 + </li>
47 + <li class="strip">
48 + <a href="../../docs/rca-knowledgebase/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link">
49 + <label for="" class="strip__label">
50 + <span>1</span>
51 + Timeout occurred on web service call
52 + </label>
53 + <div class="strip__attribute">
54 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
55 + <div class="strip__attribute-label">3 minutes</div>
56 + </div>
57 + <div class="strip__attribute">
58 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
59 + <div class="strip__attribute-label">Support Engineer</div>
60 + </div>
61 + </a>
62 + </li>
63 + </li>
64 + <li class="strip">
65 + <a href="../../docs/rca-knowledgebase/rca-knowledgebase-error-template-match-code-mappings" class="strip__link">
66 + <label for="" class="strip__label">
67 + <span>1</span>
68 + Template match issue for missing code mappings
69 + </label>
70 + <div class="strip__attribute">
71 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
72 + <div class="strip__attribute-label">3 minutes</div>
73 + </div>
74 + <div class="strip__attribute">
75 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
76 + <div class="strip__attribute-label">Support Engineer</div>
77 + </div>
78 + </a>
79 + </li>
80 + </li>
81 + <li class="strip">
82 + <a href="../../docs/rca-knowledgebase/rca-knowledgebase-cleanup-repository-flow-notstarted" class="strip__link">
83 + <label for="" class="strip__label">
84 + <span>1</span>
85 + Flows not installed on runtime
86 + </label>
87 + <div class="strip__attribute">
88 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
89 + <div class="strip__attribute-label">3 minutes</div>
90 + </div>
91 + <div class="strip__attribute">
92 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
93 + <div class="strip__attribute-label">Support Engineer</div>
94 + </div>
95 + </a>
96 + </li>
97 + </li>
98 + <li class="strip">
99 + <a href="../../docs/rca-knowledgebase/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link">
100 + <label for="" class="strip__label">
101 + <span>1</span>
102 + Transforming to output via multiple input attributes (data types)
103 + </label>
104 + <div class="strip__attribute">
105 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
106 + <div class="strip__attribute-label">3 minutes</div>
107 + </div>
108 + <div class="strip__attribute">
109 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
110 + <div class="strip__attribute-label">Support Engineer</div>
111 + </div>
112 + </a>
113 + </li>
24 24   </ul>
25 - </a>
26 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/" class="card">
27 - <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/rca-knowledgebase.svg) center no-repeat; background-size: 15%;">
28 - <h4>RCA Knowledge Base</h4>
115 + </main>
29 29   </div>
30 - <ul class="card__footer">
31 - <li class="card__footer-item">
32 - <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
33 - <label for="" class="card__footer-label">All</label>
34 - </li>
35 - <li class="card__footer-item">
36 - <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
37 - <label for="" class="card__footer-label">9</label>
38 - </li>
39 - </ul>
40 - </a>
41 - <a href="https://status.emagiz.com/" target="_blank" class="card">
42 - <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/statuspage.png) center no-repeat; background-size: 15%;">
43 - <h4>eMagiz Status</h4>
44 - </div>
45 - <ul class="card__footer">
46 - <li class="card__footer-item">
47 - <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
48 - <label for="" class="card__footer-label">All</label>
49 - </li>
50 - <li class="card__footer-item">
51 - <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
52 - <label for="" class="card__footer-label">1</label>
53 - </li>
54 - </ul>
55 - </a>
56 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base2/" class="card">
57 - <div class="card__body" style="background: url(/bin/download/Main/Images/General/WebHome/rca-knowledgebase.svg) center no-repeat; background-size: 15%;">
58 - <h4>RCA Knowledge Base2</h4>
59 - </div>
60 - <ul class="card__footer">
61 - <li class="card__footer-item">
62 - <img class="card__footer-icon card__footer-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles24.svg"/>
63 - <label for="" class="card__footer-label">All</label>
64 - </li>
65 - <li class="card__footer-item">
66 - <img class="card__footer-icon card__footer-icon--lessons" src="/bin/download/Main/Images/General/WebHome/icon-lessons24.svg"/>
67 - <label for="" class="card__footer-label">9</label>
68 - </li>
69 - </ul>
70 - </a>
71 - </div>
72 - </div>
73 -</main>
74 74  </div>
75 -</div>
76 76  {{/html}}