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Wiki source code of RCA Knowledge Base

Version 25.1 by Erik Bakker on 2022/11/10 16:40
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Erik Bakker 17.1 1 In this section, we will focus on various root cause analyses performed in the past to give you more tools to solve similar problems in the future independently.
Erik Bakker 2.1 2
Erik Bakker 7.1 3
Erik Bakker 17.1 4 * **Total time:** between 20 and 30 minutes
Erik Bakker 9.1 5 * **Last updated:** March 2022
Erik Bakker 7.1 6
Erik Bakker 8.1 7
8 (% style="border-color:#10137e" %)
9 ----
Erik Bakker 7.1 10 {{html}}
11 <div class="ez-academy">
Erik Bakker 2.1 12 <div class="ez-academy_body">
13 <main class="master">
14 <ul class="strip-container">
15 <li class="strip">
Erik Bakker 18.1 16 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-data-loss-during-production-change" class="strip__link">
Erik Bakker 11.1 17 <label for="" class="strip__label">
18 <span>1</span>
Erik Bakker 17.1 19 Data loss during a production change
Erik Bakker 11.1 20 </label>
21 <div class="strip__attribute">
Erik Bakker 13.1 22 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
Erik Bakker 17.1 23 <div class="strip__attribute-label">4 minutes</div>
Erik Bakker 11.1 24 </div>
25 <div class="strip__attribute">
Erik Bakker 13.1 26 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
Erik Bakker 17.1 27 <div class="strip__attribute-label">Support Engineer</div>
Erik Bakker 11.1 28 </div>
29 </a>
Erik Bakker 17.1 30 </li>
31 <li class="strip">
Erik Bakker 18.1 32 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-unable-to-find-valid-certification-path" class="strip__link">
Erik Bakker 11.1 33 <label for="" class="strip__label">
34 <span>1</span>
Erik Bakker 17.1 35 Unable to find valid certification path
Erik Bakker 11.1 36 </label>
37 <div class="strip__attribute">
Erik Bakker 13.1 38 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
Erik Bakker 11.1 39 <div class="strip__attribute-label">4 minutes</div>
40 </div>
41 <div class="strip__attribute">
Erik Bakker 13.1 42 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
Erik Bakker 17.1 43 <div class="strip__attribute-label">Support Engineer</div>
Erik Bakker 11.1 44 </div>
45 </a>
46 </li>
Erik Bakker 17.1 47 <li class="strip">
Erik Bakker 18.1 48 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link">
Erik Bakker 11.1 49 <label for="" class="strip__label">
50 <span>1</span>
Erik Bakker 17.1 51 Timeout occurred on web service call
Erik Bakker 11.1 52 </label>
53 <div class="strip__attribute">
Erik Bakker 13.1 54 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
Erik Bakker 17.1 55 <div class="strip__attribute-label">3 minutes</div>
Erik Bakker 11.1 56 </div>
57 <div class="strip__attribute">
Erik Bakker 13.1 58 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
Erik Bakker 17.1 59 <div class="strip__attribute-label">Support Engineer</div>
Erik Bakker 11.1 60 </div>
61 </a>
62 </li>
Erik Bakker 17.1 63 <li class="strip">
Erik Bakker 18.1 64 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-error-template-match-code-mappings" class="strip__link">
Erik Bakker 11.1 65 <label for="" class="strip__label">
66 <span>1</span>
Erik Bakker 17.1 67 Template match issue for missing code mappings
Erik Bakker 11.1 68 </label>
69 <div class="strip__attribute">
Erik Bakker 13.1 70 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
Erik Bakker 17.1 71 <div class="strip__attribute-label">3 minutes</div>
Erik Bakker 11.1 72 </div>
73 <div class="strip__attribute">
Erik Bakker 13.1 74 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
Erik Bakker 17.1 75 <div class="strip__attribute-label">Support Engineer</div>
Erik Bakker 11.1 76 </div>
77 </a>
78 </li>
Erik Bakker 17.1 79 <li class="strip">
Erik Bakker 18.1 80 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-cleanup-repository-flow-notstarted" class="strip__link">
Erik Bakker 11.1 81 <label for="" class="strip__label">
82 <span>1</span>
Erik Bakker 17.1 83 Flows not installed on runtime
Erik Bakker 11.1 84 </label>
85 <div class="strip__attribute">
Erik Bakker 13.1 86 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
Erik Bakker 17.1 87 <div class="strip__attribute-label">3 minutes</div>
Erik Bakker 11.1 88 </div>
89 <div class="strip__attribute">
Erik Bakker 13.1 90 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
Erik Bakker 17.1 91 <div class="strip__attribute-label">Support Engineer</div>
Erik Bakker 11.1 92 </div>
93 </a>
94 </li>
Erik Bakker 17.1 95 <li class="strip">
Erik Bakker 18.1 96 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link">
Erik Bakker 11.1 97 <label for="" class="strip__label">
98 <span>1</span>
Erik Bakker 17.1 99 Transforming to output via multiple input attributes (data types)
Erik Bakker 11.1 100 </label>
101 <div class="strip__attribute">
Erik Bakker 12.1 102 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
Erik Bakker 11.1 103 <div class="strip__attribute-label">3 minutes</div>
104 </div>
105 <div class="strip__attribute">
Erik Bakker 12.1 106 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
Erik Bakker 17.1 107 <div class="strip__attribute-label">Support Engineer</div>
Erik Bakker 11.1 108 </div>
109 </a>
110 </li>
Erik Bakker 21.1 111 <li class="strip">
112 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-aws-birst-credits-issue" class="strip__link">
113 <label for="" class="strip__label">
114 <span>1</span>
115 AWS Birst Credits Issue
116 </label>
117 <div class="strip__attribute">
118 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
119 <div class="strip__attribute-label">8 minutes</div>
120 </div>
121 <div class="strip__attribute">
122 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
123 <div class="strip__attribute-label">Support Engineer</div>
124 </div>
125 </a>
126 </li>
Erik Bakker 22.1 127 <li class="strip">
128 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link">
129 <label for="" class="strip__label">
130 <span>1</span>
131 Export Mapping - Attachments (Mendix)
132 </label>
133 <div class="strip__attribute">
134 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
135 <div class="strip__attribute-label">4 minutes</div>
136 </div>
137 <div class="strip__attribute">
138 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
139 <div class="strip__attribute-label">Support Engineer</div>
140 </div>
141 </a>
142 </li>
Erik Bakker 23.1 143 <li class="strip">
Erik Bakker 25.1 144 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ppk-security-sftp" class="strip__link">
Erik Bakker 23.1 145 <label for="" class="strip__label">
Erik Bakker 24.1 146 <span>1</span>
Erik Bakker 25.1 147 PPK Security - SFTP
Erik Bakker 23.1 148 </label>
149 <div class="strip__attribute">
150 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
Erik Bakker 25.1 151 <div class="strip__attribute-label">3 minutes</div>
Erik Bakker 23.1 152 </div>
153 <div class="strip__attribute">
154 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
155 <div class="strip__attribute-label">Support Engineer</div>
156 </div>
157 </a>
158 </li>
Erik Bakker 2.1 159 </ul>
160 </main>
161 </div>
162 </div>
163 {{/html}}