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Wiki source code of RCA Knowledge Base

Version 26.1 by Eva Torken on 2024/02/05 10:32
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1 In this section, we will focus on various root cause analyses performed in the past to give you more tools to solve similar problems in the future independently.
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3
4 * **Total time:** between 20 and 30 minutes
5 * **Last updated:** March 2022
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7
8 (% style="border-color:#10137e" %)
9 ----
10 {{html}}
11 <div class="ez-academy">
12 <div class="ez-academy_body">
13 <main class="master">
14 <ul class="strip-container">
15 <li class="strip">
16 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-data-loss-during-production-change" class="strip__link">
17 <label for="" class="strip__label">
18 <span>1</span>
19 Data loss during a production change
20 </label>
21 <div class="strip__attribute">
22 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
23 <div class="strip__attribute-label">4 minutes</div>
24 </div>
25 <div class="strip__attribute">
26 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
27 <div class="strip__attribute-label">Support Engineer</div>
28 </div>
29 </a>
30 </li>
31 <li class="strip">
32 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-unable-to-find-valid-certification-path" class="strip__link">
33 <label for="" class="strip__label">
34 <span>1</span>
35 Unable to find valid certification path
36 </label>
37 <div class="strip__attribute">
38 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
39 <div class="strip__attribute-label">4 minutes</div>
40 </div>
41 <div class="strip__attribute">
42 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
43 <div class="strip__attribute-label">Support Engineer</div>
44 </div>
45 </a>
46 </li>
47 <li class="strip">
48 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link">
49 <label for="" class="strip__label">
50 <span>1</span>
51 Timeout occurred on web service call
52 </label>
53 <div class="strip__attribute">
54 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
55 <div class="strip__attribute-label">3 minutes</div>
56 </div>
57 <div class="strip__attribute">
58 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
59 <div class="strip__attribute-label">Support Engineer</div>
60 </div>
61 </a>
62 </li>
63 <li class="strip">
64 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-error-template-match-code-mappings" class="strip__link">
65 <label for="" class="strip__label">
66 <span>1</span>
67 Template match issue for missing code mappings
68 </label>
69 <div class="strip__attribute">
70 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
71 <div class="strip__attribute-label">3 minutes</div>
72 </div>
73 <div class="strip__attribute">
74 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
75 <div class="strip__attribute-label">Support Engineer</div>
76 </div>
77 </a>
78 </li>
79 <li class="strip">
80 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-cleanup-repository-flow-notstarted" class="strip__link">
81 <label for="" class="strip__label">
82 <span>1</span>
83 Flows not installed on runtime
84 </label>
85 <div class="strip__attribute">
86 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
87 <div class="strip__attribute-label">3 minutes</div>
88 </div>
89 <div class="strip__attribute">
90 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
91 <div class="strip__attribute-label">Support Engineer</div>
92 </div>
93 </a>
94 </li>
95 <li class="strip">
96 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link">
97 <label for="" class="strip__label">
98 <span>1</span>
99 Transforming to output via multiple input attributes (data types)
100 </label>
101 <div class="strip__attribute">
102 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
103 <div class="strip__attribute-label">3 minutes</div>
104 </div>
105 <div class="strip__attribute">
106 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
107 <div class="strip__attribute-label">Support Engineer</div>
108 </div>
109 </a>
110 </li>
111 <li class="strip">
112 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-aws-birst-credits-issue" class="strip__link">
113 <label for="" class="strip__label">
114 <span>1</span>
115 AWS Birst Credits Issue
116 </label>
117 <div class="strip__attribute">
118 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
119 <div class="strip__attribute-label">8 minutes</div>
120 </div>
121 <div class="strip__attribute">
122 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
123 <div class="strip__attribute-label">Support Engineer</div>
124 </div>
125 </a>
126 </li>
127 <li class="strip">
128 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link">
129 <label for="" class="strip__label">
130 <span>1</span>
131 Export Mapping - Attachments (Mendix)
132 </label>
133 <div class="strip__attribute">
134 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
135 <div class="strip__attribute-label">4 minutes</div>
136 </div>
137 <div class="strip__attribute">
138 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
139 <div class="strip__attribute-label">Support Engineer</div>
140 </div>
141 </a>
142 </li>
143 <li class="strip">
144 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ppk-security-sftp" class="strip__link">
145 <label for="" class="strip__label">
146 <span>1</span>
147 PPK Security - SFTP
148 </label>
149 <div class="strip__attribute">
150 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
151 <div class="strip__attribute-label">3 minutes</div>
152 </div>
153 <div class="strip__attribute">
154 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
155 <div class="strip__attribute-label">Support Engineer</div>
156 </div>
157 </a>
158 </li>
159 <li class="strip">
160 <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-out of memory" class="strip__link">
161 <label for="" class="strip__label">
162 <span>1</span>
163 Out of memory
164 </label>
165 <div class="strip__attribute">
166 <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
167 <div class="strip__attribute-label">3 minutes</div>
168 </div>
169 <div class="strip__attribute">
170 <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
171 <div class="strip__attribute-label">Support Engineer</div>
172 </div>
173 </a>
174 </li> </ul>
175 </main>
176 </div>
177 </div>
178 {{/html}}