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Changes for page Configuration Issues

Last modified by Erik Bakker on 2025/02/25 14:53
From version 21.1
edited by Erik Bakker
on 2024/09/13 16:47
Change comment: There is no comment for this version
To version 6.2
edited by Eva Torken
on 2024/02/06 12:04
Change comment: Update document after refactoring.

Summary

Details

Page properties
Parent
... ... @@ -1,1 +1,1 @@
1 -Main.eMagiz Support.RCA Knowledge Base.WebHome
1 +Main.eMagiz Support.RCA Knowledge Base.Configuration Issues.WebHome
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.ebakker
1 +XWiki.etorken
Default language
... ... @@ -1,1 +1,1 @@
1 -de
1 +en
Content
... ... @@ -1,4 +1,10 @@
1 1  In this section, we will focus on various root cause analyses performed in the past to give you more tools to solve similar problems in the future independently.
2 +
3 +
4 +* **Total time:** between 20 and 30 minutes
5 +* **Last updated:** March 2022
6 +
7 +
2 2  (% style="border-color:#10137e" %)
3 3  ----
4 4  {{html}}
... ... @@ -6,24 +6,16 @@
6 6   <div class="ez-academy_body">
7 7   <main class="master">
8 8   <ul class="strip-container">
9 - <li class="strip">
10 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-flow-configuration" class="strip__link" target="_blank">
15 + <li class="strip">
16 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link" target="blank">
11 11   <label for="" class="strip__label">
12 12   <span>1</span>
13 - Incorrect Flow Configuration
19 + Timeout occurred on web service call
14 14   </label>
15 15   <div class="strip__attribute">
16 - <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
17 - <div class="strip__attribute-label">Support Engineer</div>
22 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
23 + <div class="strip__attribute-label">3 minutes</div>
18 18   </div>
19 - </a>
20 - </li>
21 - <li class="strip">
22 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-property-configuration" class="strip__link" target="_blank">
23 - <label for="" class="strip__label">
24 - <span>1</span>
25 - Incorrect Property Configuration
26 - </label>
27 27   <div class="strip__attribute">
28 28   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
29 29   <div class="strip__attribute-label">Support Engineer</div>
... ... @@ -30,97 +30,129 @@
30 30   </div>
31 31   </a>
32 32   </li>
33 - <li class="strip">
34 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-invalid-transformation-configuration" class="strip__link" target="_blank">
31 + <li class="strip">
32 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-error-template-match-code-mappings" class="strip__link" target="blank">
35 35   <label for="" class="strip__label">
36 36   <span>1</span>
37 - Invalid Tranformation Configuration
35 + Template match issue for missing code mappings
38 38   </label>
39 39   <div class="strip__attribute">
38 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
39 + <div class="strip__attribute-label">3 minutes</div>
40 + </div>
41 + <div class="strip__attribute">
40 40   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
41 41   <div class="strip__attribute-label">Support Engineer</div>
42 42   </div>
43 43   </a>
44 44   </li>
45 - <li class="strip">
46 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-groovy-configuration" class="strip__link" target="_blank">
47 + <li class="strip">
48 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link" target="blank">
47 47   <label for="" class="strip__label">
48 48   <span>1</span>
49 - Incorrect Groovy Configuration
51 + Transforming to output via multiple input attributes (data types)
50 50   </label>
51 51   <div class="strip__attribute">
54 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
55 + <div class="strip__attribute-label">3 minutes</div>
56 + </div>
57 + <div class="strip__attribute">
52 52   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
53 53   <div class="strip__attribute-label">Support Engineer</div>
54 54   </div>
55 55   </a>
56 - </li>
62 + </li>
57 57   <li class="strip">
58 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link" target="_blank">
64 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link" target="blank">
59 59   <label for="" class="strip__label">
60 60   <span>1</span>
61 - Timeout occurred on web service call
67 + Export Mapping - Attachments (Mendix)
62 62   </label>
63 63   <div class="strip__attribute">
70 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
71 + <div class="strip__attribute-label">4 minutes</div>
72 + </div>
73 + <div class="strip__attribute">
64 64   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
65 65   <div class="strip__attribute-label">Support Engineer</div>
66 66   </div>
67 67   </a>
68 68   </li>
69 - <li class="strip">
70 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-error-template-match-code-mappings" class="strip__link" target="_blank">
79 + <li class="strip">
80 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ppk-security-sftp" class="strip__link" target="blank">
71 71   <label for="" class="strip__label">
72 72   <span>1</span>
73 - Template match issue for missing code mappings
83 + PPK Security - SFTP
74 74   </label>
75 75   <div class="strip__attribute">
86 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
87 + <div class="strip__attribute-label">3 minutes</div>
88 + </div>
89 + <div class="strip__attribute">
76 76   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
77 77   <div class="strip__attribute-label">Support Engineer</div>
78 78   </div>
79 79   </a>
80 80   </li>
81 - <li class="strip">
82 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link" target="_blank">
95 + <li class="strip">
96 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-queue-configuration/" class="strip__link" target="blank">
83 83   <label for="" class="strip__label">
84 84   <span>1</span>
85 - Transforming to output via multiple input attributes (data types)
99 + Incorrect Queue Configuration
86 86   </label>
87 87   <div class="strip__attribute">
102 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
103 + <div class="strip__attribute-label">3 minutes</div>
104 + </div>
105 + <div class="strip__attribute">
88 88   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
89 89   <div class="strip__attribute-label">Support Engineer</div>
90 90   </div>
91 91   </a>
92 92   </li>
93 - <li class="strip">
94 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link" target="_blank">
111 + <li class="strip">
112 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-create-resources-problem/" class="strip__link" target="blank">
95 95   <label for="" class="strip__label">
96 96   <span>1</span>
97 - Export Mapping - Attachments (Mendix)
115 + Create Resources Problem
98 98   </label>
99 99   <div class="strip__attribute">
118 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
119 + <div class="strip__attribute-label">3 minutes</div>
120 + </div>
121 + <div class="strip__attribute">
100 100   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
101 101   <div class="strip__attribute-label">Support Engineer</div>
102 102   </div>
103 103   </a>
104 104   </li>
105 - <li class="strip">
106 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-ppk-security-sftp" class="strip__link" target="_blank">
127 + <li class="strip">
128 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-data-limits/" class="strip__link" target="blank">
107 107   <label for="" class="strip__label">
108 108   <span>1</span>
109 - PPK Security - SFTP
131 + Data limits
110 110   </label>
111 111   <div class="strip__attribute">
134 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
135 + <div class="strip__attribute-label">3 minutes</div>
136 + </div>
137 + <div class="strip__attribute">
112 112   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
113 113   <div class="strip__attribute-label">Support Engineer</div>
114 114   </div>
115 115   </a>
116 116   </li>
117 - <li class="strip">
118 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-queue-configuration" class="strip__link" target="_blank">
143 + <li class="strip">
144 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-time-out-error/" class="strip__link" target="blank">
119 119   <label for="" class="strip__label">
120 120   <span>1</span>
121 - Incorrect Queue Configuration
147 + Time-out error
122 122   </label>
123 123   <div class="strip__attribute">
150 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
151 + <div class="strip__attribute-label">3 minutes</div>
152 + </div>
153 + <div class="strip__attribute">
124 124   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
125 125   <div class="strip__attribute-label">Support Engineer</div>
126 126   </div>
... ... @@ -127,36 +127,48 @@
127 127   </a>
128 128   </li>
129 129   <li class="strip">
130 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-create-resources-problem" class="strip__link" target="_blank">
160 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ftp-configuration/" class="strip__link" target="blank">
131 131   <label for="" class="strip__label">
132 132   <span>1</span>
133 - Create Resources Problem
163 + FTP Configuration
134 134   </label>
135 135   <div class="strip__attribute">
166 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
167 + <div class="strip__attribute-label">3 minutes</div>
168 + </div>
169 + <div class="strip__attribute">
136 136   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
137 137   <div class="strip__attribute-label">Support Engineer</div>
138 138   </div>
139 139   </a>
140 - </li>
141 - <li class="strip">
142 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-data-limits" class="strip__link" target="_blank">
174 + </li>
175 + <li class="strip">
176 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-force-http-header-configuration/" class="strip__link" target="blank">
143 143   <label for="" class="strip__label">
144 144   <span>1</span>
145 - Data limits
179 + Force HTTP Header Configuration
146 146   </label>
147 147   <div class="strip__attribute">
182 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
183 + <div class="strip__attribute-label">3 minutes</div>
184 + </div>
185 + <div class="strip__attribute">
148 148   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
149 149   <div class="strip__attribute-label">Support Engineer</div>
150 150   </div>
151 151   </a>
152 152   </li>
153 - <li class="strip">
154 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-time-out-error" class="strip__link" target="_blank">
191 + <li class="strip">
192 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-property-configuration/" class="strip__link" target="blank">
155 155   <label for="" class="strip__label">
156 156   <span>1</span>
157 - Time-out error
195 + Incorrect Property Configuration
158 158   </label>
159 159   <div class="strip__attribute">
198 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
199 + <div class="strip__attribute-label">3 minutes</div>
200 + </div>
201 + <div class="strip__attribute">
160 160   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
161 161   <div class="strip__attribute-label">Support Engineer</div>
162 162   </div>
... ... @@ -163,41 +163,53 @@
163 163   </a>
164 164   </li>
165 165   <li class="strip">
166 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-ftp-configuration" class="strip__link" target="_blank">
208 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-invalid-transformation-configuration/" class="strip__link" target="blank">
167 167   <label for="" class="strip__label">
168 168   <span>1</span>
169 - FTP Configuration
211 + Invalid Tranformation Configuration
170 170   </label>
171 171   <div class="strip__attribute">
214 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
215 + <div class="strip__attribute-label">3 minutes</div>
216 + </div>
217 + <div class="strip__attribute">
172 172   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
173 173   <div class="strip__attribute-label">Support Engineer</div>
174 174   </div>
175 175   </a>
176 - </li>
177 - <li class="strip">
178 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-force-http-header-configuration" class="strip__link" target="_blank">
222 + </li>
223 + <li class="strip">
224 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-groovy-configuration/" class="strip__link" target="blank">
179 179   <label for="" class="strip__label">
180 180   <span>1</span>
181 - Force HTTP Header Configuration
227 + Incorrect Groovy Configuration
182 182   </label>
183 183   <div class="strip__attribute">
230 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
231 + <div class="strip__attribute-label">3 minutes</div>
232 + </div>
233 + <div class="strip__attribute">
184 184   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
185 185   <div class="strip__attribute-label">Support Engineer</div>
186 186   </div>
187 187   </a>
188 - </li>
189 - <li class="strip">
190 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-code-mapping-not-functioning" class="strip__link" target="_blank">
238 + </li>
239 + <li class="strip">
240 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-flow-configuration/" class="strip__link" target="blank">
191 191   <label for="" class="strip__label">
192 192   <span>1</span>
193 - Code Mapping not functioning
243 + Incorrect Flow Configuration
194 194   </label>
195 195   <div class="strip__attribute">
246 + <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
247 + <div class="strip__attribute-label">3 minutes</div>
248 + </div>
249 + <div class="strip__attribute">
196 196   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
197 197   <div class="strip__attribute-label">Support Engineer</div>
198 198   </div>
199 - </a>
200 - </li>
253 + </a>
254 + </li>
201 201   </ul>
202 202   </main>
203 203   </div>