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Changes for page Configuration Issues

Last modified by Erik Bakker on 2025/02/25 14:53
From version 5.1
edited by Eva Torken
on 2024/02/06 11:48
Change comment: There is no comment for this version
To version 16.1
edited by Erik Bakker
on 2024/02/19 11:57
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.etorken
1 +XWiki.ebakker
Content
... ... @@ -1,10 +1,5 @@
1 1  In this section, we will focus on various root cause analyses performed in the past to give you more tools to solve similar problems in the future independently.
2 2  
3 -
4 -* **Total time:** between 20 and 30 minutes
5 -* **Last updated:** March 2022
6 -
7 -
8 8  (% style="border-color:#10137e" %)
9 9  ----
10 10  {{html}}
... ... @@ -12,16 +12,24 @@
12 12   <div class="ez-academy_body">
13 13   <main class="master">
14 14   <ul class="strip-container">
15 - <li class="strip">
16 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link">
10 + <li class="strip">
11 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-flow-configuration" class="strip__link" target="blank">
17 17   <label for="" class="strip__label">
18 18   <span>1</span>
19 - Timeout occurred on web service call
14 + Incorrect Flow Configuration
20 20   </label>
21 21   <div class="strip__attribute">
22 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
23 - <div class="strip__attribute-label">3 minutes</div>
17 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
18 + <div class="strip__attribute-label">Support Engineer</div>
24 24   </div>
20 + </a>
21 + </li>
22 + <li class="strip">
23 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-property-configuration" class="strip__link" target="blank">
24 + <label for="" class="strip__label">
25 + <span>1</span>
26 + Incorrect Property Configuration
27 + </label>
25 25   <div class="strip__attribute">
26 26   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
27 27   <div class="strip__attribute-label">Support Engineer</div>
... ... @@ -28,32 +28,60 @@
28 28   </div>
29 29   </a>
30 30   </li>
31 - <li class="strip">
32 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-error-template-match-code-mappings" class="strip__link">
34 + <li class="strip">
35 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-invalid-transformation-configuration" class="strip__link" target="blank">
33 33   <label for="" class="strip__label">
34 34   <span>1</span>
35 - Template match issue for missing code mappings
38 + Invalid Tranformation Configuration
36 36   </label>
37 37   <div class="strip__attribute">
38 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
39 - <div class="strip__attribute-label">3 minutes</div>
41 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
42 + <div class="strip__attribute-label">Support Engineer</div>
40 40   </div>
44 + </a>
45 + </li>
46 + <li class="strip">
47 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-groovy-configuration" class="strip__link" target="blank">
48 + <label for="" class="strip__label">
49 + <span>1</span>
50 + Incorrect Groovy Configuration
51 + </label>
41 41   <div class="strip__attribute">
42 42   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
43 43   <div class="strip__attribute-label">Support Engineer</div>
44 44   </div>
45 45   </a>
57 + </li>
58 + <li class="strip">
59 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link" target="blank">
60 + <label for="" class="strip__label">
61 + <span>1</span>
62 + Timeout occurred on web service call
63 + </label>
64 + <div class="strip__attribute">
65 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
66 + <div class="strip__attribute-label">Support Engineer</div>
67 + </div>
68 + </a>
46 46   </li>
47 47   <li class="strip">
48 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link">
71 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-error-template-match-code-mappings" class="strip__link" target="blank">
49 49   <label for="" class="strip__label">
50 50   <span>1</span>
51 - Transforming to output via multiple input attributes (data types)
74 + Template match issue for missing code mappings
52 52   </label>
53 53   <div class="strip__attribute">
54 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
55 - <div class="strip__attribute-label">3 minutes</div>
77 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
78 + <div class="strip__attribute-label">Support Engineer</div>
56 56   </div>
80 + </a>
81 + </li>
82 + <li class="strip">
83 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link" target="blank">
84 + <label for="" class="strip__label">
85 + <span>1</span>
86 + Transforming to output via multiple input attributes (data types)
87 + </label>
57 57   <div class="strip__attribute">
58 58   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
59 59   <div class="strip__attribute-label">Support Engineer</div>
... ... @@ -61,15 +61,23 @@
61 61   </a>
62 62   </li>
63 63   <li class="strip">
64 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link">
95 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link" target="blank">
65 65   <label for="" class="strip__label">
66 66   <span>1</span>
67 67   Export Mapping - Attachments (Mendix)
68 68   </label>
69 69   <div class="strip__attribute">
70 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
71 - <div class="strip__attribute-label">4 minutes</div>
101 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
102 + <div class="strip__attribute-label">Support Engineer</div>
72 72   </div>
104 + </a>
105 + </li>
106 + <li class="strip">
107 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-ppk-security-sftp" class="strip__link" target="blank">
108 + <label for="" class="strip__label">
109 + <span>1</span>
110 + PPK Security - SFTP
111 + </label>
73 73   <div class="strip__attribute">
74 74   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
75 75   <div class="strip__attribute-label">Support Engineer</div>
... ... @@ -76,16 +76,84 @@
76 76   </div>
77 77   </a>
78 78   </li>
118 + <li class="strip">
119 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-queue-configuration" class="strip__link" target="blank">
120 + <label for="" class="strip__label">
121 + <span>1</span>
122 + Incorrect Queue Configuration
123 + </label>
124 + <div class="strip__attribute">
125 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
126 + <div class="strip__attribute-label">Support Engineer</div>
127 + </div>
128 + </a>
129 + </li>
130 + <li class="strip">
131 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-create-resources-problem" class="strip__link" target="blank">
132 + <label for="" class="strip__label">
133 + <span>1</span>
134 + Create Resources Problem
135 + </label>
136 + <div class="strip__attribute">
137 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
138 + <div class="strip__attribute-label">Support Engineer</div>
139 + </div>
140 + </a>
141 + </li>
142 + <li class="strip">
143 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-data-limits" class="strip__link" target="blank">
144 + <label for="" class="strip__label">
145 + <span>1</span>
146 + Data limits
147 + </label>
148 + <div class="strip__attribute">
149 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
150 + <div class="strip__attribute-label">Support Engineer</div>
151 + </div>
152 + </a>
153 + </li>
154 + <li class="strip">
155 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-time-out-error" class="strip__link" target="blank">
156 + <label for="" class="strip__label">
157 + <span>1</span>
158 + Time-out error
159 + </label>
160 + <div class="strip__attribute">
161 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
162 + <div class="strip__attribute-label">Support Engineer</div>
163 + </div>
164 + </a>
165 + </li>
166 + <li class="strip">
167 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-ftp-configuration" class="strip__link" target="blank">
168 + <label for="" class="strip__label">
169 + <span>1</span>
170 + FTP Configuration
171 + </label>
172 + <div class="strip__attribute">
173 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
174 + <div class="strip__attribute-label">Support Engineer</div>
175 + </div>
176 + </a>
177 + </li>
79 79   <li class="strip">
80 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ppk-security-sftp" class="strip__link">
179 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-force-http-header-configuration" class="strip__link" target="blank">
81 81   <label for="" class="strip__label">
82 82   <span>1</span>
83 - PPK Security - SFTP
182 + Force HTTP Header Configuration
84 84   </label>
85 85   <div class="strip__attribute">
86 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
87 - <div class="strip__attribute-label">3 minutes</div>
185 + <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
186 + <div class="strip__attribute-label">Support Engineer</div>
88 88   </div>
188 + </a>
189 + </li>
190 + <li class="strip">
191 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-code-mapping-not-functioning" class="strip__link" target="blank">
192 + <label for="" class="strip__label">
193 + <span>1</span>
194 + Code Mapping not functioning
195 + </label>
89 89   <div class="strip__attribute">
90 90   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
91 91   <div class="strip__attribute-label">Support Engineer</div>
... ... @@ -92,7 +92,7 @@
92 92   </div>
93 93   </a>
94 94   </li>
95 - </ul>
202 + </ul>
96 96   </main>
97 97   </div>
98 98  </div>