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Changes for page Configuration Issues

Last modified by Erik Bakker on 2025/02/25 14:53
From version 6.4
edited by Eva Torken
on 2024/02/06 12:05
Change comment: Update document after refactoring.
To version 15.1
edited by Erik Bakker
on 2024/02/09 08:07
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.etorken
1 +XWiki.ebakker
Content
... ... @@ -1,10 +1,5 @@
1 1  In this section, we will focus on various root cause analyses performed in the past to give you more tools to solve similar problems in the future independently.
2 2  
3 -
4 -* **Total time:** between 20 and 30 minutes
5 -* **Last updated:** March 2022
6 -
7 -
8 8  (% style="border-color:#10137e" %)
9 9  ----
10 10  {{html}}
... ... @@ -12,193 +12,145 @@
12 12   <div class="ez-academy_body">
13 13   <main class="master">
14 14   <ul class="strip-container">
15 - <li class="strip">
16 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link" target="blank">
10 + <li class="strip">
11 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-flow-configuration" class="strip__link" target="blank">
17 17   <label for="" class="strip__label">
18 18   <span>1</span>
19 - Timeout occurred on web service call
14 + Incorrect Flow Configuration
20 20   </label>
21 21   <div class="strip__attribute">
22 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
23 - <div class="strip__attribute-label">3 minutes</div>
24 - </div>
25 - <div class="strip__attribute">
26 26   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
27 27   <div class="strip__attribute-label">Support Engineer</div>
28 28   </div>
29 - </a>
30 - </li>
31 - <li class="strip">
32 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-error-template-match-code-mappings" class="strip__link" target="blank">
20 + </a>
21 + </li>
22 + <li class="strip">
23 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-property-configuration" class="strip__link" target="blank">
33 33   <label for="" class="strip__label">
34 34   <span>1</span>
35 - Template match issue for missing code mappings
26 + Incorrect Property Configuration
36 36   </label>
37 37   <div class="strip__attribute">
38 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
39 - <div class="strip__attribute-label">3 minutes</div>
40 - </div>
41 - <div class="strip__attribute">
42 42   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
43 43   <div class="strip__attribute-label">Support Engineer</div>
44 44   </div>
45 45   </a>
46 46   </li>
47 - <li class="strip">
48 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link" target="blank">
34 + <li class="strip">
35 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-invalid-transformation-configuration" class="strip__link" target="blank">
49 49   <label for="" class="strip__label">
50 50   <span>1</span>
51 - Transforming to output via multiple input attributes (data types)
38 + Invalid Tranformation Configuration
52 52   </label>
53 53   <div class="strip__attribute">
54 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
55 - <div class="strip__attribute-label">3 minutes</div>
56 - </div>
57 - <div class="strip__attribute">
58 58   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
59 59   <div class="strip__attribute-label">Support Engineer</div>
60 60   </div>
61 61   </a>
62 62   </li>
63 - <li class="strip">
64 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link" target="blank">
46 + <li class="strip">
47 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-groovy-configuration" class="strip__link" target="blank">
65 65   <label for="" class="strip__label">
66 66   <span>1</span>
67 - Export Mapping - Attachments (Mendix)
50 + Incorrect Groovy Configuration
68 68   </label>
69 69   <div class="strip__attribute">
70 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
71 - <div class="strip__attribute-label">4 minutes</div>
72 - </div>
73 - <div class="strip__attribute">
74 74   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
75 75   <div class="strip__attribute-label">Support Engineer</div>
76 76   </div>
77 77   </a>
78 - </li>
57 + </li>
79 79   <li class="strip">
80 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ppk-security-sftp" class="strip__link" target="blank">
59 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-timeout-occurred-on-webservice-call" class="strip__link" target="blank">
81 81   <label for="" class="strip__label">
82 82   <span>1</span>
83 - PPK Security - SFTP
62 + Timeout occurred on web service call
84 84   </label>
85 85   <div class="strip__attribute">
86 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
87 - <div class="strip__attribute-label">3 minutes</div>
88 - </div>
89 - <div class="strip__attribute">
90 90   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
91 91   <div class="strip__attribute-label">Support Engineer</div>
92 92   </div>
93 93   </a>
94 94   </li>
95 - <li class="strip">
96 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-queue-configuration/" class="strip__link" target="blank">
70 + <li class="strip">
71 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-error-template-match-code-mappings" class="strip__link" target="blank">
97 97   <label for="" class="strip__label">
98 98   <span>1</span>
99 - Incorrect Queue Configuration
74 + Template match issue for missing code mappings
100 100   </label>
101 101   <div class="strip__attribute">
102 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
103 - <div class="strip__attribute-label">3 minutes</div>
104 - </div>
105 - <div class="strip__attribute">
106 106   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
107 107   <div class="strip__attribute-label">Support Engineer</div>
108 108   </div>
109 109   </a>
110 110   </li>
111 - <li class="strip">
112 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-create-resources-problem/" class="strip__link" target="blank">
82 + <li class="strip">
83 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-multiple-input-datatype-issue" class="strip__link" target="blank">
113 113   <label for="" class="strip__label">
114 114   <span>1</span>
115 - Create Resources Problem
86 + Transforming to output via multiple input attributes (data types)
116 116   </label>
117 117   <div class="strip__attribute">
118 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
119 - <div class="strip__attribute-label">3 minutes</div>
120 - </div>
121 - <div class="strip__attribute">
122 122   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
123 123   <div class="strip__attribute-label">Support Engineer</div>
124 124   </div>
125 125   </a>
126 126   </li>
127 - <li class="strip">
128 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-data-limits/" class="strip__link" target="blank">
94 + <li class="strip">
95 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-export-mapping-attachments-mendix" class="strip__link" target="blank">
129 129   <label for="" class="strip__label">
130 130   <span>1</span>
131 - Data limits
98 + Export Mapping - Attachments (Mendix)
132 132   </label>
133 133   <div class="strip__attribute">
134 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
135 - <div class="strip__attribute-label">3 minutes</div>
136 - </div>
137 - <div class="strip__attribute">
138 138   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
139 139   <div class="strip__attribute-label">Support Engineer</div>
140 140   </div>
141 141   </a>
142 142   </li>
143 - <li class="strip">
144 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-time-out-error/" class="strip__link" target="blank">
106 + <li class="strip">
107 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-ppk-security-sftp" class="strip__link" target="blank">
145 145   <label for="" class="strip__label">
146 146   <span>1</span>
147 - Time-out error
110 + PPK Security - SFTP
148 148   </label>
149 149   <div class="strip__attribute">
150 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
151 - <div class="strip__attribute-label">3 minutes</div>
152 - </div>
153 - <div class="strip__attribute">
154 154   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
155 155   <div class="strip__attribute-label">Support Engineer</div>
156 156   </div>
157 157   </a>
158 158   </li>
159 - <li class="strip">
160 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-ftp-configuration/" class="strip__link" target="blank">
118 + <li class="strip">
119 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-incorrect-queue-configuration" class="strip__link" target="blank">
161 161   <label for="" class="strip__label">
162 162   <span>1</span>
163 - FTP Configuration
122 + Incorrect Queue Configuration
164 164   </label>
165 165   <div class="strip__attribute">
166 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
167 - <div class="strip__attribute-label">3 minutes</div>
168 - </div>
169 - <div class="strip__attribute">
170 170   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
171 171   <div class="strip__attribute-label">Support Engineer</div>
172 172   </div>
173 173   </a>
174 - </li>
175 - <li class="strip">
176 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-force-http-header-configuration/" class="strip__link" target="blank">
129 + </li>
130 + <li class="strip">
131 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-create-resources-problem" class="strip__link" target="blank">
177 177   <label for="" class="strip__label">
178 178   <span>1</span>
179 - Force HTTP Header Configuration
134 + Create Resources Problem
180 180   </label>
181 181   <div class="strip__attribute">
182 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
183 - <div class="strip__attribute-label">3 minutes</div>
184 - </div>
185 - <div class="strip__attribute">
186 186   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
187 187   <div class="strip__attribute-label">Support Engineer</div>
188 188   </div>
189 189   </a>
190 190   </li>
191 - <li class="strip">
192 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-property-configuration/" class="strip__link" target="blank">
142 + <li class="strip">
143 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-data-limits" class="strip__link" target="blank">
193 193   <label for="" class="strip__label">
194 194   <span>1</span>
195 - Incorrect Property Configuration
146 + Data limits
196 196   </label>
197 197   <div class="strip__attribute">
198 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
199 - <div class="strip__attribute-label">3 minutes</div>
200 - </div>
201 - <div class="strip__attribute">
202 202   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
203 203   <div class="strip__attribute-label">Support Engineer</div>
204 204   </div>
... ... @@ -205,16 +205,12 @@
205 205   </a>
206 206   </li>
207 207   <li class="strip">
208 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-invalid-transformation-configuration/" class="strip__link" target="blank">
155 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-time-out-error" class="strip__link" target="blank">
209 209   <label for="" class="strip__label">
210 210   <span>1</span>
211 - Invalid Tranformation Configuration
158 + Time-out error
212 212   </label>
213 213   <div class="strip__attribute">
214 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
215 - <div class="strip__attribute-label">3 minutes</div>
216 - </div>
217 - <div class="strip__attribute">
218 218   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
219 219   <div class="strip__attribute-label">Support Engineer</div>
220 220   </div>
... ... @@ -221,37 +221,29 @@
221 221   </a>
222 222   </li>
223 223   <li class="strip">
224 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-groovy-configuration/" class="strip__link" target="blank">
167 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-ftp-configuration" class="strip__link" target="blank">
225 225   <label for="" class="strip__label">
226 226   <span>1</span>
227 - Incorrect Groovy Configuration
170 + FTP Configuration
228 228   </label>
229 229   <div class="strip__attribute">
230 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
231 - <div class="strip__attribute-label">3 minutes</div>
232 - </div>
233 - <div class="strip__attribute">
234 234   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
235 235   <div class="strip__attribute-label">Support Engineer</div>
236 236   </div>
237 237   </a>
238 - </li>
239 - <li class="strip">
240 - <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-incorrect-flow-configuration/" class="strip__link" target="blank">
177 + </li>
178 + <li class="strip">
179 + <a href="/bin/view/Main/eMagiz%20Support/RCA%20Knowledge%20Base/rca-knowledgebase-configuration-issues/rca-knowledgebase-force-http-header-configuration" class="strip__link" target="blank">
241 241   <label for="" class="strip__label">
242 242   <span>1</span>
243 - Incorrect Flow Configuration
182 + Force HTTP Header Configuration
244 244   </label>
245 245   <div class="strip__attribute">
246 - <img class="strip__attribute-icon strip__attribute-icon--duration" src="/bin/download/Main/Images/General/WebHome/icon-duration32.svg"/>
247 - <div class="strip__attribute-label">3 minutes</div>
248 - </div>
249 - <div class="strip__attribute">
250 250   <img class="strip__attribute-icon strip__attribute-icon--roles" src="/bin/download/Main/Images/General/WebHome/icon-roles32.svg"/>
251 251   <div class="strip__attribute-label">Support Engineer</div>
252 252   </div>
253 - </a>
254 - </li>
188 + </a>
189 + </li>
255 255   </ul>
256 256   </main>
257 257   </div>