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Last modified by Erik Bakker on 2024/09/03 10:48
From version 12.1
edited by eMagiz
on 2022/06/13 16:10
Change comment: Renamed from xwiki:Migrated Pages RCA.RCA * Timeout occurred on a web service call
To version 14.1
edited by Erik Bakker
on 2022/06/13 16:12
Change comment: There is no comment for this version

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1 +Timeout occurred on a web service call
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1 -{{html wiki="true"}}
2 -<div class="ez-academy">
3 - <div class="ez-academy_body">
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2 += Timeout occurred on a web service call =
4 4  
5 -<div class="doc">
6 -
7 -= RCA * Timeout occurred on a web service call =
8 -
9 9  In this document, we will use the information from the actual root cause analysis to make a generic view that can be used if you run into the same or a similar problem in the future. Finally, the document will describe the situation, the problem, the analysis, and the result.
10 10  
11 11  Should you have any questions, please get in touch with academy@emagiz.com.
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13 13  * Last update: March 8th, 2022
14 14  * Required reading time: 3 minutes
15 15  
16 -===== Situation =====
11 +== 3. Timeout occurred on a web service call ==
17 17  
18 -== 3. RCA * Timeout occurred on a web service call ==
19 -
20 20  === 3.1 Situation ===
21 21  
22 22  At some point, questions were raised that the connection between eMagiz and an external SOAP web service ran into timeouts.
23 23  
24 -===== Problem =====
25 -
26 26  === 3.2 Problem ===
27 27  
28 28  Because the eMagiz solution ran into timeouts, data could not be synchronized between various systems within the integration landscape of the client. As a result, part of the functionality of the clients' systems was not functioning correctly.
29 29  
30 -===== Analysis =====
31 -
32 32  === 3.3 Analysis ===
33 33  
34 34  ==== 3.3.1 Errors in eMagiz ====
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37 37  
38 38  A specific support component needs to be added to the flow and linked to the web service in question to change this behavior. This component is called the HTTP components message sender. With this component, you can increase the time eMagiz will wait before shutting down the connection.
39 39  
40 -<p align="center">[[image:rca-knowledgebase-timeout-occurred-on-webservice-call--http-components-message-sender.png||]]</p>
29 +[[image:Main.Images.RCA-Knowledgebase.WebHome@rca-knowledgebase-timeout-occurred-on-webservice-call--http-components-message-sender.png]]
41 41  
42 42  Once you have configured this to a value more extensive than the expected time it takes to finish the call, you will prevent the timeouts from occurring in eMagiz.
43 43  
44 -===== Result =====
45 -
46 46  === 3.4 Result ===
47 47  
48 48  The analysis concluded that adding a support object on flow level is needed to overwrite the default timeout setting of eMagiz of 1 minute. Once this is done, the timeout errors should be a thing of the past.
49 49  
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54 -{{/html}}
37 +)))((({{toc/}}))){{/container}}{{/container}}