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Last modified by Erik Bakker on 2024/09/03 10:48
From version 16.1
edited by Erik Bakker
on 2022/06/14 08:08
Change comment: There is no comment for this version
To version 18.1
edited by Erik Bakker
on 2024/09/03 10:22
Change comment: There is no comment for this version

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1 1  {{container}}{{container layoutStyle="columns"}}(((
2 -= Timeout occurred on a web service call =
3 -
4 4  In this document, we will use the information from the actual root cause analysis to make a generic view that can be used if you run into the same or a similar problem in the future. Finally, the document will describe the situation, the problem, the analysis, and the result.
5 5  
6 6  Should you have any questions, please get in touch with academy@emagiz.com.
7 7  
8 -* Last update: March 8th, 2022
9 -* Required reading time: 3 minutes
10 -
11 11  == 1. Situation ==
12 12  
13 13  At some point, questions were raised that the connection between eMagiz and an external SOAP web service ran into timeouts.
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32 32  
33 33  The analysis concluded that adding a support object on flow level is needed to overwrite the default timeout setting of eMagiz of 1 minute. Once this is done, the timeout errors should be a thing of the past.
34 34  
30 +== 5. Suggested Additional Readings ==
31 +
32 +* [[Intermediate (Menu)>>doc:Main.eMagiz Academy.Microlearnings.Intermediate Level.WebHome||target="blank"]]
33 +** [[SOAP Web service connectivity (Navigation)>>doc:Main.eMagiz Academy.Microlearnings.Intermediate Level.SOAP Web service Connectivity.WebHome||target="blank"]]
34 +*** [[Properties (Explanation)>>doc:Main.eMagiz Academy.Microlearnings.Crash Course.Crash Course Platform.crashcourse-platform-deploy-property-management-new.WebHome||target="blank"]]
35 +* [[RCA Knowledge Base (Menu)>>doc:Main.eMagiz Support.RCA Knowledge Base.WebHome||target="blank"]]
36 +** [[Configuration Issues (Navigation)>>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-configuration-issues.WebHome||target="blank"]]
37 +*** [[Incorrect flow configuration (Explanation)>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-configuration-issues.rca-knowledgebase-incorrect-flow-configuration.WebHome||target="blank"]]
38 +* [[Timeout Configuration (Search Result)>>url:https://docs.emagiz.com/bin/view/Main/Search?sort=score&sortOrder=desc&highlight=true&facet=true&r=1&f_space_facet=0%2FMain.&f_type=DOCUMENT&f_locale=en&f_locale=&f_locale=en&text=%22timeout+configuration%22||target="blank"]]
39 +
35 35  )))((({{toc/}}))){{/container}}{{/container}}