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Last modified by Erik Bakker on 2024/09/03 10:48
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edited by Erik Bakker
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edited by Erik Bakker
on 2022/06/13 16:12
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1 1  {{container}}{{container layoutStyle="columns"}}(((
2 += Timeout occurred on a web service call =
3 +
2 2  In this document, we will use the information from the actual root cause analysis to make a generic view that can be used if you run into the same or a similar problem in the future. Finally, the document will describe the situation, the problem, the analysis, and the result.
3 3  
4 4  Should you have any questions, please get in touch with academy@emagiz.com.
5 5  
6 -== 1. Situation ==
8 +* Last update: March 8th, 2022
9 +* Required reading time: 3 minutes
7 7  
11 +== 3. Timeout occurred on a web service call ==
12 +
13 +=== 3.1 Situation ===
14 +
8 8  At some point, questions were raised that the connection between eMagiz and an external SOAP web service ran into timeouts.
9 9  
10 -== 2. Problem ==
17 +=== 3.2 Problem ===
11 11  
12 12  Because the eMagiz solution ran into timeouts, data could not be synchronized between various systems within the integration landscape of the client. As a result, part of the functionality of the clients' systems was not functioning correctly.
13 13  
14 -== 3 Analysis ==
21 +=== 3.3 Analysis ===
15 15  
16 -=== 3.1 Errors in eMagiz ===
23 +==== 3.3.1 Errors in eMagiz ====
17 17  
18 18  We learned that calling the web service from a tool such as SOAP UI took a little over one minute when looking into an issue. This was the first signal to consider the option that because the call was taking over a minute, eMagiz shut down the connection before the call could be finished. This is because, on default, eMagiz holds a connection open for a maximum of one minute before closing the connection.
19 19  
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23 23  
24 24  Once you have configured this to a value more extensive than the expected time it takes to finish the call, you will prevent the timeouts from occurring in eMagiz.
25 25  
26 -== 4. Result ==
33 +=== 3.4 Result ===
27 27  
28 28  The analysis concluded that adding a support object on flow level is needed to overwrite the default timeout setting of eMagiz of 1 minute. Once this is done, the timeout errors should be a thing of the past.
29 29  
30 -== 5. Suggested Additional Readings ==
31 -
32 -* [[Intermediate (Menu)>>doc:Main.eMagiz Academy.Microlearnings.Intermediate Level.WebHome||target="blank"]]
33 -** [[SOAP Web service connectivity (Navigation)>>doc:Main.eMagiz Academy.Microlearnings.Intermediate Level.SOAP Web service Connectivity.WebHome||target="blank"]]
34 -*** [[Properties (Explanation)>>doc:Main.eMagiz Academy.Microlearnings.Crash Course.Crash Course Platform.crashcourse-platform-deploy-property-management-new.WebHome||target="blank"]]
35 -* [[RCA Knowledge Base (Menu)>>doc:Main.eMagiz Support.RCA Knowledge Base.WebHome||target="blank"]]
36 -** [[Configuration Issues (Navigation)>>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-configuration-issues.WebHome||target="blank"]]
37 -*** [[Incorrect flow configuration (Explanation)>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-configuration-issues.rca-knowledgebase-incorrect-flow-configuration.WebHome||target="blank"]]
38 -* [[Timeout Configuration (Search Result)>>url:https://docs.emagiz.com/bin/view/Main/Search?sort=score&sortOrder=desc&highlight=true&facet=true&r=1&f_space_facet=0%2FMain.&f_type=DOCUMENT&f_locale=en&f_locale=&f_locale=en&text=%22timeout+configuration%22||target="blank"]]
39 -
40 40  )))((({{toc/}}))){{/container}}{{/container}}