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Last modified by Erik Bakker on 2024/09/03 11:00
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2 In this document, we will use the information from the actual root cause analysis to make a generic view that can be used if you run into the same or a similar problem in the future. Finally, the document will describe the situation, the problem, the analysis, and the result.
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4 Should you have any questions, please get in touch with [[academy@emagiz.com>>mailto:academy@emagiz.com]].
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6 == 1. Situation ==
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8 Pressing the 'Apply to Environment' button in Deploy Architecture led to an 'Update rollback complete' state.
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10 == 2. Problem ==
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12 The problem in this case was that two routes were pointing at the same port configured in Deploy Architecture.
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14 == 3. Analysis ==
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16 === 3.1 Reproduction ===
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18 N/A
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20 === 3.2 Analysis ===
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22 We started off by checking the CloudFormation in AWS. Here, it was indicated that different routes were pointing to the same port. Therefore, the architecture of Deploy was checked to verify whether this was the case. Here, it was found that indeed there were two routes pointing at the same port.
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24 == 4. Result ==
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26 Once one of the routes was removed (in this case this route was obsolete) updates could be done without any problems.
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28 == 5. Suggested Additional Readings ==
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30 * [[Intermediate (Menu)>>doc:Main.eMagiz Academy.Microlearnings.Intermediate Level.WebHome||target="blank"]]
31 ** [[eMagiz Cloud Management (Navigation)>>doc:Main.eMagiz Academy.Microlearnings.Intermediate Level.eMagiz Cloud Management.WebHome||target="blank"]]
32 *** [[Routes>>doc:Main.eMagiz Academy.Microlearnings.Intermediate Level.eMagiz Cloud Management.intermediate-emagiz-cloud-management-routes||target="_blank"]]
33 * [[RCA Knowledge Base (Menu)>>doc:Main.eMagiz Support.RCA Knowledge Base.WebHome||target="blank"]]
34 ** [[Cloud Issues (Navigation)>>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-cloud-issues.WebHome||target="blank"]]
35 * [[Data Loss (Search Result)>>url:https://docs.emagiz.com/bin/view/Main/Search?sort=score&sortOrder=desc&highlight=true&facet=true&r=1&f_space_facet=0%2FMain.&f_type=DOCUMENT&f_locale=en&f_locale=&f_locale=en&text=%22data+loss%22||target="blank"]]
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37 )))((({{toc/}}))){{/container}}{{/container}}