Time-out error

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In this document, we will use the information from the actual root cause analysis to make a generic view that can be used if you run into the same or a similar problem in the future. Finally, the document will describe the situation, the problem, the analysis, and the result.

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Should you have any questions, please get in touch with [[academy@emagiz.com>>mailto:academy@emagiz.com]].

== 1. Situation ==

Specific time-outs occur on the entry flow where data is retrieved from a webservice before it is sent to the eMagiz flows towards an application

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== 2. Problem ==

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Data was missing for a certain time interval due to the time-out error.

== 3. Analysis ==

=== 3.1 Reproduction ===

N/A

=== 3.2 Analysis ===

The entry flow which caused the time-out was analalysed. It was found that there is no specific setting configured for influencing the duration before a time-out error is thrown. There is a specific setting for the bacoff period in the outbound HTTP gateway, which influence the time in between the different requests to the webservice but not the connection time-out itself.

== 4. Result ==

It is recommended to add a component to the flow that allows to extend the duration before a connection time-out is triggered by eMagiz. The component is called <HTTP Components message Sender>. The eMagiz default is 1 minute, and this component allows to extend that duration. Please review the log from the web service to find a suitable timeout setting. The backoff period might be changed to a lower value.

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== 5. Suggested Additional Readings ==

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* [[Novice (Menu)>>doc:Main.eMagiz Academy.Microlearnings.Novice.WebHome||target="blank"]]

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** [[SOAP Web service connectivity (Navigation)>>doc:Main.eMagiz Academy.Microlearnings.Novice.SOAP Web service Connectivity.WebHome||target="blank"]]

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* [[Settings (Explanation)>>doc:Main.eMagiz Academy.Microlearnings.Novice.SOAP Web service Connectivity.novice-soap-webservice-connectivity-calling-a-soap-webservice||target="blank"]]

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* [[Time Out (Search Result)>>url:https://docs.emagiz.com/bin/view/Main/Search?sort=score&sortOrder=desc&highlight=true&facet=true&r=1&f_space_facet=0%2FMain.&f_type=DOCUMENT&f_locale=en&f_locale=&f_locale=en&text=%22time+out%22||target="blank"]]

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