Last modified by Erik Bakker on 2024/09/03 10:01

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2 In this document, we will use the information from the actual root cause analysis to make a generic view that can be used if you run into the same or a similar problem in the future. Finally, the document will describe the situation, the problem, the analysis, and the result.
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4 Should you have any questions, please get in touch with [[academy@emagiz.com>>mailto:academy@emagiz.com]].
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6 == 1. Situation ==
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8 The message is received that there is a specific flow which is not starting because there is no valid keystore.
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10 == 2. Problem ==
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12 The problem in this case was that the properties for the truststore and keystore were not configured properly.
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14 == 3. Analysis ==
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16 === 3.1 Reproduction ===
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18 A new flow was built which a connected truststore and keystore. This did not raise any problems, so the problem could not be reproduced.
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20 === 3.2 Analysis ===
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22 The first step in the analysis was to see whether another flow was using the same resources. This flow did exists. After which these flows were compared. The property usages seemed to be identical. The next step was to investigate the resources used. There seemed to be a difference between the resources of the flow related to the truststore and keystore, which should be identical. This led to research into the properties themselves. It was concluded that the properties refer to one of the resources which is only linked to one of the flows.
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24 == 4. Result ==
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26 Once the resource of the truststore/keystore is linked to both flows(not different resources per flow), the flow will start without problems.
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28 == 5. Suggested Additional Readings ==
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30 * [[Crash Courses (Menu)>>doc:Main.eMagiz Academy.Microlearnings.Crash Course.WebHome||target="blank"]]
31 ** [[Crash Course Platform (Navigation)>>doc:Main.eMagiz Academy.Microlearnings.Crash Course.Crash Course Platform.WebHome||target="blank"]]
32 *** [[Properties (Explanation)>>doc:Main.eMagiz Academy.Microlearnings.Crash Course.Crash Course Platform.crashcourse-platform-deploy-property-management-new.WebHome||target="blank"]]
33 *** [[Execute Deployment Plan (Explanation)>>doc:Main.eMagiz Academy.Microlearnings.Crash Course.Crash Course Platform.crashcourse-platform-deploy-execute-deployment-plan-gen3.WebHome||target="blank"]]
34 * [[RCA Knowledge Base (Menu)>>doc:Main.eMagiz Support.RCA Knowledge Base.WebHome||target="blank"]]
35 ** [[Configuration Issues (Navigation)>>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-configuration-issues.WebHome||target="blank"]]
36 *** [[Incorrect flow configuration (Explanation)>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-configuration-issues.rca-knowledgebase-incorrect-flow-configuration.WebHome||target="blank"]]
37 *** [[Design runtime changes after Create (Explanation)>>doc:Main.eMagiz Support.RCA Knowledge Base.rca-knowledgebase-runtime-issues.rca-knowledgebase-design-runtime-changes-of-created-runtimes.WebHome||target="blank"]]
38 * [[Property Configuration (Search Result)>>url:https://docs.emagiz.com/bin/view/Main/Search?sort=score&sortOrder=desc&highlight=true&facet=true&r=1&f_space_facet=0%2FMain.&f_type=DOCUMENT&f_locale=en&f_locale=&f_locale=en&text=%22property+configuration%22||target="blank"]]
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